FAQs
FAQ – Margot Online
1. What is Margot Online?
Margot Online is a premier online store offering a curated selection of products, including beauty, wellness, and lifestyle items. We serve customers across Australia, New Zealand, the UK, the EU, the US, and Canada, providing high-quality products that enhance everyday life.
2. Where do you ship?
We ship to Australia, New Zealand, the UK, the EU, the US, and Canada. All orders include free shipping, no matter where you are located.
3. How long does shipping take?
Shipping times vary depending on your location. Generally, orders are processed within 1-3 business days. Estimated delivery times are as follows:
- Australia & New Zealand: 5-10 business days
- UK & EU: 7-14 business days
- US & Canada: 7-14 business days
You will receive a tracking number once your order has been shipped.
4. How can I track my order?
Once your order is shipped, we will send you an email with a tracking number. You can use this number on our website or the courier’s site to track your order.
5. What is your return policy?
We offer a 14-day return policy on most items. If you’re not completely satisfied with your purchase, you can return it within 14 days of delivery for a full refund or exchange. Please note that the item must be unused and in its original packaging. Contact our customer service team for assistance with returns.
6. How do I contact customer support?
You can reach our customer support team via email at support@margotonline.com or by filling out the contact form on our website. We aim to respond to all inquiries within 24 hours.
7. Do you offer free gifts with purchases?
Yes! For a limited time, every purchase of our neck massager includes a free silk eye mask as a gift. Keep an eye on our promotions page for more special offers and gifts.
8. Are your products sourced sustainably?
We are committed to offering products that are both high-quality and sustainably sourced. We carefully select our suppliers to ensure that our products meet ethical and environmental standards.
9. Can I cancel or change my order after it’s been placed?
If you need to cancel or change your order, please contact us as soon as possible. If the order hasn’t been processed yet, we’ll do our best to accommodate your request. Unfortunately, once an order has been shipped, we cannot make changes.
10. Do you offer discounts or promotions?
Yes, we frequently offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on our latest deals and offers.
11. Do you have a physical store?
No, Margot Online operates exclusively online. This allows us to offer a wide range of products and ship them directly to your door.
12. How can I stay updated on new products and offers?
You can subscribe to our newsletter, follow us on social media, or check our website regularly to stay informed about our latest products, special offers, and news.
